Was the item shipped and sold from Amazon? I admit they don't make this distinction very clear on their product page, and they make it way too easy to be a thir

Was the item shipped and sold from Amazon? I admit they don't make this distinction very clear on their product page, and they make it way too easy to be a third-party seller on their site, but it makes a huge difference. Chances are you were talking directly to a third-party seller and not Amazon. I have had nothing but great experiences dealing with Amazon directly.