4 ms·
Wouldn't that be more of an issue of not having an SLA between SaaS and client? If the silly non-automated dashboard is part of the SLA, then it costs someone
by nonconvergent 8y ago
Wouldn't that be more of an issue of not having an SLA between SaaS and client?
If the silly non-automated dashboard is part of the SLA, then it costs someone money/liability/trust to not maintain it, otherwise "who cares as long the issue gets resolved, people who care about the issue are tracking the bug report?"