9 ms·

This is Apple's modus operandi. The same thing happened with the early 2011 MBPros, which GPUs kept failing systematically, even after costly repairs. It took

This is Apple's modus operandi. The same thing happened with the early 2011 MBPros, which GPUs kept failing systematically, even after costly repairs. It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.

tooltalk 8y ago
That also happened to my mid-2012 rMBPro, but, upon further research, I'd discovered that Apple had similar laptop GPU problems going back as far as 2007. There were also similar class action lawsuits to address the problem earlier. What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it was users' fault. I initially had to pay $300+ to replace the logic board and eventually got all of it refunded.
- rwmj 8y ago
  Going back to 2003 in fact: http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4-ibook-fixed.html/comment-page-2 http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4... http://johnbakersblog.co.uk/design-fault-in-apples-ibook-g4/ http://johnbakersblog.co.uk/design-fault-in-apples-ibook-g4/ I had one of these laptops and Apple charged me £75 to look at it, and failed to fix it. Later the Danish Consumer Complaints Board investigated and found that there was a systematic fault in the solder joints.
Boulth 8y ago
Couldn't agree more after watching this https://www.youtube.com/watch?v=AUaJ8pDlxi8 https://www.youtube.com/watch?v=AUaJ8pDlxi8 with detailed schematics and explanations.
- mboto 8y ago
  I think I started watching Louis Rossmann from a Hacker News link. He's got some really interesting videos on various issues with Apple products. Really interesting to watch.
pier25 8y ago
> but by then it was far too late My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team. In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer without knowing if Apple would start a repair program later. I've learned my lesson. Never buy an Apple product without Apple Care. It sucks but thankfully I can afford it. I'd rather pay more than suffer Windows and I can't use Linux because I use Adobe apps.
- programbreeding 8y ago
  >I'd rather pay more than suffer Windows What causes you to suffer when using Windows?
  - pier25 8y ago
    A number of things, but most notably the ecosystem. Outside of Microsoft and some other big developers, there is still surprisingly a ton of win32 crap out there. Also support for scaling on hi DPI screens is a hit and miss. Even some Adobe apps have problems with scaling.
- gamblor956 8y ago
  Or you could buy a business edition Windows laptop, with reliability that makes Apple laptops look like toys, and install whatever OS you want, and get the benefit of both worlds. All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.
  - lwkl 8y ago
    All the manufacturers have their problems. It doesn‘t matter if you buy HP, Lenovo, Microsoft or Apple. If you want a low maintenance device you are probably best suited with Apple or Microsoft devices since you don‘t have to worry about driver updates and bloatware.
_Codemonkeyism 8y ago
My wife has a MacBook Air where the touch pad doesn't work, the screen has bright and darker spots and Wifi doesn't get any connection. It made me buy a Dell XPS13 after 15y of Apple. Then Dell proved they could do worse. Sorry for the rant. I just hate myself for spending $3500 on garbage.
- stcredzero 8y ago
  Most everyone on this site needs to go through their purchase history and tally up the garbage/non-garbage and total up the amounts. (And if you can get through that smelling like a rose, good for you!)
- chipperyman573 8y ago
  I can't find out why everyone rants and raves about the XPS13. Everywhere you look people are more or less shouting their positive reviews for it. The one I bought (top of the line i7 with fingerprint reader, touchscreen, the works) broke. They sent me a replacement (after a lot of arguing, even though I was in warranty), and that one broke too. I called again, they sent me a third laptop and within a month it broke again!! All of these problems were internal problems with the hardware... For example, my first one had a heatsink (heat pipe? I don't remember. Something to do with heating) come loose and would constantly overheat. Anyone who's had a XPS knows that these things are fragile enough that dropping it would shatter the screen before dislodging a heat pipe. It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13. I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed. (I don't work for Dell or Microsoft)
  - hcurtiss 8y ago
    We carry both Surface laptops and XPS 13s in our company. In my experience (n=23) both are pretty reliable workhorses.
  - 8y ago

tooltalk 8y ago

That also happened to my mid-2012 rMBPro, but, upon further research, I'd discovered that Apple had similar laptop GPU problems going back as far as 2007. There were also similar class action lawsuits to address the problem earlier. What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it was users' fault. I initially had to pay $300+ to replace the logic board and eventually got all of it refunded.

rwmj 8y ago
Going back to 2003 in fact: http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4-ibook-fixed.html/comment-page-2 http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4... http://johnbakersblog.co.uk/design-fault-in-apples-ibook-g4/ http://johnbakersblog.co.uk/design-fault-in-apples-ibook-g4/ I had one of these laptops and Apple charged me £75 to look at it, and failed to fix it. Later the Danish Consumer Complaints Board investigated and found that there was a systematic fault in the solder joints.

Boulth 8y ago

Couldn't agree more after watching this https://www.youtube.com/watch?v=AUaJ8pDlxi8 https://www.youtube.com/watch?v=AUaJ8pDlxi8 with detailed schematics and explanations.

mboto 8y ago
I think I started watching Louis Rossmann from a Hacker News link. He's got some really interesting videos on various issues with Apple products. Really interesting to watch.

pier25 8y ago

> but by then it was far too late My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team. In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer without knowing if Apple would start a repair program later. I've learned my lesson. Never buy an Apple product without Apple Care. It sucks but thankfully I can afford it. I'd rather pay more than suffer Windows and I can't use Linux because I use Adobe apps.

programbreeding 8y ago
>I'd rather pay more than suffer Windows What causes you to suffer when using Windows?
- pier25 8y ago
  A number of things, but most notably the ecosystem. Outside of Microsoft and some other big developers, there is still surprisingly a ton of win32 crap out there. Also support for scaling on hi DPI screens is a hit and miss. Even some Adobe apps have problems with scaling.
gamblor956 8y ago
Or you could buy a business edition Windows laptop, with reliability that makes Apple laptops look like toys, and install whatever OS you want, and get the benefit of both worlds. All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.
- lwkl 8y ago
  All the manufacturers have their problems. It doesn‘t matter if you buy HP, Lenovo, Microsoft or Apple. If you want a low maintenance device you are probably best suited with Apple or Microsoft devices since you don‘t have to worry about driver updates and bloatware.

_Codemonkeyism 8y ago

My wife has a MacBook Air where the touch pad doesn't work, the screen has bright and darker spots and Wifi doesn't get any connection. It made me buy a Dell XPS13 after 15y of Apple. Then Dell proved they could do worse. Sorry for the rant. I just hate myself for spending $3500 on garbage.

stcredzero 8y ago
Most everyone on this site needs to go through their purchase history and tally up the garbage/non-garbage and total up the amounts. (And if you can get through that smelling like a rose, good for you!)
chipperyman573 8y ago
I can't find out why everyone rants and raves about the XPS13. Everywhere you look people are more or less shouting their positive reviews for it. The one I bought (top of the line i7 with fingerprint reader, touchscreen, the works) broke. They sent me a replacement (after a lot of arguing, even though I was in warranty), and that one broke too. I called again, they sent me a third laptop and within a month it broke again!! All of these problems were internal problems with the hardware... For example, my first one had a heatsink (heat pipe? I don't remember. Something to do with heating) come loose and would constantly overheat. Anyone who's had a XPS knows that these things are fragile enough that dropping it would shatter the screen before dislodging a heat pipe. It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13. I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed. (I don't work for Dell or Microsoft)
- hcurtiss 8y ago
  We carry both Surface laptops and XPS 13s in our company. In my experience (n=23) both are pretty reliable workhorses.
- 8y ago