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Great submission, thank you! May I ask, how did you hire the support team? Did you outsource your helpdesk or did you hire the support team yourself? How do you
by _exec 16y ago
Great submission, thank you! May I ask, how did you hire the support team? Did you outsource your helpdesk or did you hire the support team yourself? How do you handle accounting? Finally, what resources helped you the most with SEO?
- fotoblur 16y agoYou're talking to the support team. I may have 5-10 support issues per day. Much of it is automated at this point. I wouldn't think that outsourcing that is worth loosing the chance to connect with members personally. Many of these support issues led to ideas and features that helped build a better service. I'd suggest in early stages or even further to keep your support system in-house, its your lifeline to your customer. Cheers
- kmfrk 16y agoMandy Brown from A Working Library had a great blog post on this to emphasize your point: http://aworkinglibrary.com/library/archives/on_audience/ http://aworkinglibrary.com/library/archives/on_audience/.