Well there is initial setup at the very least. Hooking up whatever landline the client has with the SaaS solution. Then whenever a significant change is requir

Well there is initial setup at the very least. Hooking up whatever landline the client has with the SaaS solution. Then whenever a significant change is required, you need to call back your "expert". New location? xk$, etc. But I think the biggest concern is that suddently the owner does not understand how his reversation system works. He used to be able to call Joe and know what's going on...