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Bragging about first response metrics is a little disingenuous when most of those are automated replies. To answer the question, support is still a disaster and
by colept 8y ago
Bragging about first response metrics is a little disingenuous when most of those are automated replies. To answer the question, support is still a disaster and why I left Coinbase last month.
- eterm 8y agoYes, the 95th %-ile of time-to-resolution would be a far better metric, although you would need to correct for the fact that open unresolved cases are right-censored.
- fapjacks 8y agoYeah, I got a first response within a few hours...... To a message about a critical accounting error Coinbase reported to the IRS. I sent the message in early March and -- perhaps unsurprisingly -- I haven't heard back since. It's cool, though. It's not like all of this paperwork is due like, in less than two weeks or anything.
- jdamon96 8y agoas an employee or customer?