"Striking a balance" and "not making too many assumptions" requires making assumptions about where is "balance" and what is "too many" — and we are back at assu

"Striking a balance" and "not making too many assumptions" requires making assumptions about where is "balance" and what is "too many" — and we are back at assuming exact same things as before. What the article amounts to is "use language I like better in your documentation". Albeit understandable, that is wierd position to me, though, perhaps there is some science on writing techniques and language use in order to make your material less discouraging and "easier emotionally" for people (similar to the famous example of positive vs. negative feedback in learning).