It seems like it would be an improvement to either: 1. Keep the very short notification period but also try to reach the site owner via phone or IM 2. Lengthe

It seems like it would be an improvement to either: 1. Keep the very short notification period but also try to reach the site owner via phone or IM 2. Lengthen the notification period if using email only (Note that I have no problem with short notice and email only if the customer was given the option of providing an emergency contact method but chose not to, and that I otherwise generally agree with the response.) It seems like the real flaw here is the combination of lack of communication and lack of warning.