5 ms·
Ask HN: “Speak in the language of your customer” or “don't use jargon”?
When they're in conflict, what is more important... "speaking the language of your customer" or "not using any jargon"? Why?
- matchmike1313 9y agoBecause it is something they can relate to and it can build trust and respect if you can be directly on their level with how you discuss various problems or handle conflict.
- mchannon 9y ago"Speaking the language of your customer". One, the customer is always right. This trumps all. Two, many people (customers included) don't know what "jargon" means.
- itamarst 9y agoIf it's your customer's language then it's not jargon to them, it's just how they normally talk.