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Amazon has the power to fix this. They don't seem to care. Simple logic and heuristics would be enough. Amazon allows anyone to post a review. You don't even
by rebootthesystem 9y ago
Amazon has the power to fix this. They don't seem to care. Simple logic and heuristics would be enough.
Amazon allows anyone to post a review. You don't even have to buy the product. That is fundamentally wrong.
That's the first easy step: If you did not buy the product on Amazon you cannot post a review.
Amazon allows people who receive deep discounts to post reviews. That is ripe for manipulation.
And so, the second filter is simple: If someone doesn't pay at least N%, say 50%, for a product they don't get to post a review.
Amazon allows people to post a review at any time, even before the product ships. You can post a review for toothpaste before you actually use it.
The third filter would include a variable purchase-to-review period. The length of this period is different depending on the type of product. Maybe someone who buys a USB cable can post a review a couple of weeks after actually receiving it --but not sooner. Someone buying weight loss pills might need to wait 60 days.
In other words, introduce some common sense into a process that would only allow actual retail buyers of a product to experience the product for a reasonable amount of time before allowing them to post a review, positive or negative.
It goes beyond that. Negative reviews need to be routed to the vendor before they appear publicly on Amazon. Why? Amazon needs to give vendors a first shot at solving the problem. The current system is moronic. People can give a USB cable a bad review because they don't like the color. The thing might work just fine but the person wanted a different shade of green and can give the product a 1 star review. This is nonsense.
In general terms, Amazon reviews, due to Amazon's own incompetence, are pretty much worthless these days.