6 ms·

So glad someone called this out. A single key on my MBP broke and Apple wanted $500 to "fix" it, even with AppleCare. Fuck that.

• baldfat 9y ago
  Wait you had paid for Apple Care and yet they wanted $500? Why is Apple so sacred with so many people?
  • shinratdr 9y ago
    Because this isn't the typical experience for most? I've had nothing but good things to say about Apple's repair policies. If it's in warranty, wander into an Apple Store, explain the issue, come back an hour or two later for your free fix or replacement. Done and done. I've also heard horror stories, but they're a pretty big company. I'm not surprised it's a mixed bag. I can say that there are almost no companies that have a store a couple blocks from me that I can walk into and get free same day repair service for some devices. The vast majority require me to mail my device into some unknown depot and be without it for a much longer period of time.
    • asdfasdfasd333 9y ago
      They consider the broken key to be "accidental damage" which puts the user at fault. Therefore, no warranty.
  • asdfasdfasd333 9y ago
    This is correct. Not the first time Apple Care has screwed people.