I guess it's little too much overblown ... As a professional importer as you may sound. Airfreight unlike ocean freight ridiculously varies for instance you can

I guess it's little too much overblown ... As a professional importer as you may sound. Airfreight unlike ocean freight ridiculously varies for instance you can ship the same load for $2/kg and if you choose EK Emirates they may charge $3/kg. I am not saying you are wrong. You would have paid more than with FEDEX also at this point I am not sure what Origin and Destination were involved .. was it an international shipment? China to US? But I also feel they need to give customers options of pricing choice in their dashboard... It normally tends to be via one Airline only. And it does result in confusion... Traditionally freight forwarder offer at least 2-3 airlines options with varying pricing, routes and transit times ... For a good insight you should have mentioned actual transit times comparison for both services too. However I do humbly disagree with you giving an impression that are kinda not hardcore guys they are beast ... And I have been in this industry for the past 20 years. Yeah they do need to improve pricing options in their dashboard... And very quickly. They should give customer 2-3 options based on slower faster and service reliably of air and ocean carriers.