Gilt is a poor example because it's a nearly out of business discount shop. but Mr porter and most online stores will offer free shipping and returns. The excep

Gilt is a poor example because it's a nearly out of business discount shop. but Mr porter and most online stores will offer free shipping and returns. The exception are a lot of brand specific pages - 7formankind i always found to be really bad. But try all the hundreds of boutique web stores - i've never seen them charge for return shipping.