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> faulty parking brakes from supplier When the parts in its cars work well, does Tesla give the suppliers the credit? Tesla is very good at PR, if not parking
by hackuser 9y ago
> faulty parking brakes from supplier
When the parts in its cars work well, does Tesla give the suppliers the credit? Tesla is very good at PR, if not parking brakes. The faulty parking break is from Tesla, not the supplier; Tesla is responsible for the car, including all parts from suppliers; it's Tesla's responsibility, technically and legally, to make sure the part works properly. Any engineer would (I hope) be embarrassed if it was suggested otherwise about their work product.
I would be ashamed to deliver something to a client and blame a supplier for a problem. It implies that I'm not in control and that worse, I don't understand that I should be in control and my fundamental responsibilities, and that I lack judgement. My client couldn't care less why my product has a problem; from their perspective it's my fault - which is true and exactly how I want them to think.
I'm sure the supplier could blame their suppliers, who could blame yet more.
- jacquesm 9y agoThat's why most manufacturers have extensive QA on their input side to make sure that what they ordered is what they get and that quality does not change from what was supplied in test batches. In other industries these problems are so large that QA is done in the country of origin of the parts to make sure problems are caught as early as possible. In some cases that means that company representatives are found dockside inspecting containers and taking samples before they are being loaded.
- ErikVandeWater 9y agoI'm not sure the extent to which Tesla blamed the 3rd party. This is obviously a pro-electric-vehicle source. They are trying to give Tesla a pass.
- dragontamer 9y agoIt depends really. Takata airbags got the PR damage, even though its airbags were installed into Ford / GM / etc. etc.
- hackuser 9y agoI understand that who gets the blame depends on PR fu, but that doesn't affect who is really responsible.
- xiphias 9y agoBoth companies are responsible, and both companies take full responsibility. Tesla doesn't make you go to the supplier. Also it's a very rare problem, so it's probably hard to find in QA. People (maybe not you) are still interested in the source of the problem, but it's an ortoghonal question.