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To be fair, they are allowing customers to grandfather their pricing for a year: https://support.zendesk.com/entries/173169-new-grandfathering-terms https://sup
by sjsivak 16y ago
To be fair, they are allowing customers to grandfather their pricing for a year: https://support.zendesk.com/entries/173169-new-grandfathering-terms https://support.zendesk.com/entries/173169-new-grandfatherin...
However:
> "As a result, the new pricing reflects the added business value of each individual plan."
I read that entire post and I was unable to find the added business value, these features all seem like they should be part of the product not really premium stuff.
- jfager 16y agoThat grandfathering requires paying the year upfront, though.
- aarongough 16y agoThey said later in the comments that it is possible to pay quarterly and still receive the grandfathering...
- jfager 16y agoThey said "you can change your billing cycle to a quarterly cycle in order to extend grandfathering beyond July 1st billing cycle" - so one additional quarter, if you prepay for that quarter, followed by the increased prices. The only way you get current prices for another year is by prepaying by July 1.
- tghw 16y agoThat's not grandfathering (http://en.wikipedia.org/wiki/Grandfathering http://en.wikipedia.org/wiki/Grandfathering), that's a grace period. Calling it grandfathering is one of the worst parts of this whole mess.