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I think the "business people" are people who hide their technological inadequacy behind supposed business expertise. A businesses success is not determined by w

I think the "business people" are people who hide their technological inadequacy behind supposed business expertise. A businesses success is not determined by whether or not they use tools that adhere to business micro-cultural "values". If "too much transparency" is a turn off for you, you're probably just an authoritarian trying to scheme and scam your way into profit, and you probably lack the confidence required to put whatever skill you think you have on display.

GavinMcG 10y ago
I suspect the comment you're replying to meant that the business people might feel negatively about trusting the company that lost data, regardless of transparency.
tyre 10y ago
This demonstrates a remarkable lack of empathy. Try understanding why people on the business side do what they do—it's almost never out of malice or desired authoritarianism. Working with people is hard, specifically because you have to get outside of your head and think about how they see the world.
leesalminen 10y ago
At my company we always heir on the side of transparency and liberally post to our status. subdomain whenever an issue is identified. Recently, our Redis cluster failed and both master & slave host machines rebooted. This caused a latency spike in our app, from roughly a 70ms to 400ms response time for less than 10 minutes. We posted to status within 60 seconds and posted 3 updates within those 10 minutes. The next day, a new customer (who hadn't gone live with the app yet) cancelled their subscription because the app was "not reliable". I guess my point is that there is a balance to strike. Our customers are not tech-savvy in any way and treat any small issue as the end of the world. Maybe there's no need to freak people out for a minutes-long latency spike.
- jasonm23 10y ago
  FYI https://en.oxforddictionaries.com/definition/err_on_the_side_of_caution https://en.oxforddictionaries.com/definition/err_on_the_side... Just in case you ever use that phrase in critical correspondence. Better to err on the side of caution.
  - leesalminen 10y ago
    Ah, thanks! It didn't feel right but was too lazy to check. Will definitely remember this for next time.
debaserab2 10y ago
It really wouldn't have been that hard to write your opinion in a way that doesn't disparage the character of the person (that you don't really know) that you're responding to. There's no reason to hide behind a new account other than to be an asshole.

GavinMcG 10y ago

I suspect the comment you're replying to meant that the business people might feel negatively about trusting the company that lost data, regardless of transparency.

tyre 10y ago

This demonstrates a remarkable lack of empathy. Try understanding why people on the business side do what they do—it's almost never out of malice or desired authoritarianism. Working with people is hard, specifically because you have to get outside of your head and think about how they see the world.

leesalminen 10y ago

At my company we always heir on the side of transparency and liberally post to our status. subdomain whenever an issue is identified. Recently, our Redis cluster failed and both master & slave host machines rebooted. This caused a latency spike in our app, from roughly a 70ms to 400ms response time for less than 10 minutes. We posted to status within 60 seconds and posted 3 updates within those 10 minutes. The next day, a new customer (who hadn't gone live with the app yet) cancelled their subscription because the app was "not reliable". I guess my point is that there is a balance to strike. Our customers are not tech-savvy in any way and treat any small issue as the end of the world. Maybe there's no need to freak people out for a minutes-long latency spike.

jasonm23 10y ago
FYI https://en.oxforddictionaries.com/definition/err_on_the_side_of_caution https://en.oxforddictionaries.com/definition/err_on_the_side... Just in case you ever use that phrase in critical correspondence. Better to err on the side of caution.
- leesalminen 10y ago
  Ah, thanks! It didn't feel right but was too lazy to check. Will definitely remember this for next time.

debaserab2 10y ago

It really wouldn't have been that hard to write your opinion in a way that doesn't disparage the character of the person (that you don't really know) that you're responding to. There's no reason to hide behind a new account other than to be an asshole.