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And yet they are cutting back costs on services and have hired cheap third party concierge service providers who are not as good as Emirates original staff used
by CodeSheikh 10y ago
And yet they are cutting back costs on services and have hired cheap third party concierge service providers who are not as good as Emirates original staff used to be and are very discriminatory with passengers coming from certain regions. My uncle was denied a wheel chair when his flight landed in Dubai because apparently 78 years old forgot to register "special request" online at the time of check-in. Their reason, Dubai International Airport, a world class facility, ran out of wheel chairs! I have heard/read similar stories about how Emirates is loosing its grip when it comes to services (especially inside the economy class)
Why I posted this rant here? Because I don't agree it is justifiable enough for a business to hide its short-comings behind an expensive PR campaign.
- ryanlol 10y agoCan't speak for economy, but IME Emirates still tends to be the best choice by far for any super long-haul flights. The wheel chair thing isn't a huge shock though, DXB staff only seems to be on point on the upper floors.
- acchow 10y agoI can't speak about business or first, but in coach class this has been my experience as well. Emirates is on a different level from Cathay, Turkish, Singapore, etc.
- dmode 10y agoI have never traveled coach in Emirates but have Singapore, ANA, Asiana multiple times. Are you saying Emirates coach class is significantly better than these leading airlines ? Have to try it then
- deleted 10y ago[deleted]