3 ms·

At what point is a video game seller obligated to provide a refund to unhappy customers? It seems like there's a large gray area between a feature complete/bug

• madeofpalk 10y ago
  This is the blessing and the curse of Australian Consumer Law. It states: > Goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description. > Goods must be fit for their intended purpose While this gives consumers a fair bit of protection (for instance, this wording forces Apple (and others) to provide min 2 years warranty on iPhones), it can be difficult in some circumstances to establish what 'reasonable' means. Generally speaking though, common sense prevails.
  • shakna 10y ago
    > reasonable to expect, given their price and description Insurance market price tends to be the guiding star on what represents reasonableness. That and precedents that have already been set.