Of course. Worse, they actually have two different strategic factors that play poorly together: 1.) Retain users 2.) Have a personal bias about what will offen

Of course. Worse, they actually have two different strategic factors that play poorly together: 1.) Retain users 2.) Have a personal bias about what will offend users These two items can magnify each other in a false direction as they attempt to retain users that they perceive they have.