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How are you guaranteeing 100% uptime if your service relies on third-party infrastructures?
by amirmansour 10y ago
How are you guaranteeing 100% uptime if your service relies on third-party infrastructures?
- pjlegato 10y ago100% uptime is a financial guarantee: if it's up for less than 100% of the time (other than scheduled maintenance), we refund 30x that amount, up to 1 months' fees. We used to have a more engineery 99.95% uptime guarantee, but customers empirically prefer the financial guarantee over that.