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Why not just an app? Cheaper, and no scarcity issues: one for every customer.
by aaronharder 10y ago
Why not just an app? Cheaper, and no scarcity issues: one for every customer.
- chillydawg 10y agoI think there are different segments of the market here. Personally, I'd quite like to be led to the drill bits by a robot. Having a little map pop up on my phone via AR would be 99% as good, though, sure.
- joshontheweb 10y agoThis. I always find myself a bit frustrated when shopping that I can't just open an app and see a map of the location of the item I want. A robot for this seems like overkill. I suppose it is probably just as much for marketing.
- mrfusion 10y agoOr screens or kiosks around the store.
- billhathaway 10y agoLowes does have an app with in-store maps. When you search you can see product inventory and where items are located in the store. I've used it a few times with moderate success. It only has 25 reviews on App Store with 2/5 rating, so that might be lowering adoption. For comparison the Home Depot app has 186 reviews with 4/5 stars.
- randallsquared 10y agoSadly, the employees apparently shuffle things around for local reasons and the app doesn't get updated. The employees will then badmouth the app to customers (well, one customer, at least...). "Oh, the app? Yeah, that's wrong a lot... We actually put that item over there at the end of that other aisle, because we wanted to put other-item here instead."
- greggman 10y agoIf the robot is using the same DB it will have the same problem. If it's using a different DB the app should be switched to that DB. Or maybe the robot should walk the aisles and scan all bar codes to make the DB for both Personally I don't want to install an app, I just want to visit a mobile webpage.