I'm impressed at how much more gracefully 7-11 handled it than McDonalds initially did in Queens, NY where I grew up [1]. It also helps that a government agency

I'm impressed at how much more gracefully 7-11 handled it than McDonalds initially did in Queens, NY where I grew up [1]. It also helps that a government agency was observant and proactive enough to partner with a private company to build on existing customer behavior, vs trying to start separate initiatives. [1]: http://www.nytimes.com/2014/01/21/nyregion/elderly-patrons-end-dispute-with-a-mcdonalds-in-queens.html http://www.nytimes.com/2014/01/21/nyregion/elderly-patrons-e...