You need to talk to your people a lot, in order for them to get comfortable talking to you. 95% of the time, you're just shooting the shit. But 5% of the time

You need to talk to your people a lot, in order for them to get comfortable talking to you. 95% of the time, you're just shooting the shit. But 5% of the time, they'll have some critical information. Conversely, if you don't talk to your people, they won't volunteer this info out of the blue. You have to lay the ground work first.