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We are much smaller, but also use the Google paid support. I'd echo the sentiment here: my experience of the paid support for GCP has been universally excellen
by stegro32 11y ago
We are much smaller, but also use the Google paid support.
I'd echo the sentiment here: my experience of the paid support for GCP has been universally excellent across Compute Engine, App Engine, BigQuery and Cloud Storage. This is across 30ish tickets, some of them quite complex.
- nulltype 11y agoI use the lowest level of paid support, I think it is the silver plan, and have observed similarly high quality levels of support. Sometimes you get a lower level support dude and have to convince him that your issue is real, but overall the support is good.