Rackspace!!1 ha ha ha ha ha.. (neurotic laugh..) They took our whole infrastructure down for a day just because their highly paid Linux support team changed all

Rackspace!!1 ha ha ha ha ha.. (neurotic laugh..) They took our whole infrastructure down for a day just because their highly paid Linux support team changed all root passwords and screwed firewalls and added unneed balancers so that servers weren't able to communicate with each other.. We didn't even request anything (as I remember).. Just bought their support and this shit happened. That was a nightmare