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Over the course of my professional life with laptops, I've used Apple, Alienware, Dell and Lenovo machines. I can safely say that the three-day turnaround in an
by jhrrsn 11y ago
Over the course of my professional life with laptops, I've used Apple, Alienware, Dell and Lenovo machines. I can safely say that the three-day turnaround in an actual bricks & mortar store offered by Apple is far and away the best service I've ever received (the worst being a two-week wait that didn't resolve the issue!).
Regarding the business-level support, I think it's fair enough for the store to deliver a baseline level of support to consumers for free and a paid-for service for people who need priority and/or loaner machines to cover the repair period. I personally don't think that yelling at managers should result in priority over other people in the queue.
I think the main issue here is that because Apple integrate their batteries like they do, it's not possible to perform what was once a simple repair yourself. I'm personally okay with that, because the outstanding battery life on my MacBook Pro is a boon almost every single day.
- giarc 11y agoI agree with your assessment of brick and motar store. Having it done in store saves so much time. 5-10 years ago I had a laptop with some screen issues. I took it back to the retailer where I purchased it and they sent it for repair. I was without my laptop for 8 weeks for a simple swab of a screen.
- rasz_pl 11y agoExactly! Try Lenovo EU service, its Medion and they routinely F with you for _couple of months_.
- jo909 11y agoWhen my Lenovo Thinkpad has a hardware problem, a technician comes to my home or office to repair it.
- wodenokoto 11y agoFor free?
- ac29 11y agoOnsite service is generally a paid add on at the time of purchase. I'ts not uncommon for businesses to pay the extra cost. I've had fantastic <24h onsite repairs or replacements from various PC manufacturers. I have no idea if Apple offers this sort of service, but if they do, I'm sure it isn't cheap. 3 day, in store, in (limited) warranty repairs isn't the same class of service.
- jpatel3 11y agoI think its very location dependent as well. In some countries you get support quick vs others. I wonder it may be the laws of the country force companies to do that.