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2 months ago trying to use amazon fresh told me I needed to be a prime member to use it. I signed up for a year of prime for the sole purpose of using amazon fr

2 months ago trying to use amazon fresh told me I needed to be a prime member to use it. I signed up for a year of prime for the sole purpose of using amazon fresh and I was very happy. Now 2 months in they are forcing me to pay another 200$. This may be my fault for not reading my prime subscription terms but I feel tricked into buying prime. I will be trying out instacart in the future.

spicyj 11y ago
Amazon generally has good customer service. They might refund you if you ask.
- deleted 11y ago
  [deleted]
ghshephard 11y ago
Ironically, Amazon also offers a service that only requires a prime membership - I'm not sure how it differs though, other than selection. From the article: "The new Amazon Prime Now delivery service offers standard ($99/year) Prime members free two-hour delivery and $7.99 one-hour delivery on a wide variety of products, including some grocery items, although the selection is much more limited than it is on AmazonFresh."
pavornyoh 11y ago
>I will be trying out instacart in the future. I thought of Instacart when I read the article. With so many options currently on the market, I wonder what made Amazon decide to roll out such a huge membership fee? This is a dangerous gamble IHMO.. Recode.net is already reporting people in Philly, NY and Seattle are already ticked of with the hike. http://recode.net/2015/10/18/seattle-nyc-and-philly-customers-balk-at-299-prime-fresh-amazon-grocery-fee/ http://recode.net/2015/10/18/seattle-nyc-and-philly-customer...
- wpietri 11y ago
  The thing that bugs me about Instacart is that they have a mysterious set of markups. I was all set to use them for Trader Joe's when I found that out. I don't mind paying more when it's in the form of a shopping/delivery fee, but I have no time for vendors that I can't trust.
  - hpvic03 11y ago
    Engineer from Instacart here. As of earlier this year, marked up stores and non-marked up store are now very clearly listed on the site.
    - wpietri 11y ago
      I just went and looked again, but apparently I have to register to see anything. So it's definitely not transparent enough to suit me. Once logged in, are the markups clear and documented? Or is it still mysterious? Regardless, I hope you can see how the secret markups left a bad taste in my mouth. The companies I give my business to are the ones I can trust.
      - gergles 11y ago
        No, the markups are still opaque and vary on an item-by-item basis. Here's an example (from $5.99 to $7.39 plus a delivery fee. Still a really poor deal:) http://i.imgur.com/VwWk44h.png http://i.imgur.com/VwWk44h.png (To be clear, this picture is from their own site, because the item in question has a price label. Most things don't let you see the store price.)
        hpvic03 11y ago
        See my above reply to wpietri :)
      - hpvic03 11y ago
        How does having to register to see the storefront relate to the transparency of item prices? I didn't say the markups were available on a per-item basis, I said you could see which stores were marked up and which ones weren't. Just click on the store dropdown, and you'll see this: http://i.imgur.com/KElc00R.png http://i.imgur.com/KElc00R.png We'd rather not mark anything up at all, and if something is marked up, we'd prefer to tell you by how much, but we can't do this right now for structural reasons. If you're worried about unknown markups, just shop at any one of the stores that says "Prices are same as in-store," and you're safe. That being said, everyone at Instacart would agree with you -- secret markups suck, which is why we built this feature to tell you which stores are priced the same as in-store. The unknown markups don't exist because some guy in a smoky room twirling his mustache hatched a devious plot, it is just structural. The user interface should have reflected this reality earlier, and it didn't, but now it does. We really do want to be as transparent as possible with our prices. If you have any specific feedback I can take it directly to the consumer products team, or you can email feedback@instacart.com. They love feedback, positive or negative :)

spicyj 11y ago

Amazon generally has good customer service. They might refund you if you ask.

deleted 11y ago
[deleted]

ghshephard 11y ago

Ironically, Amazon also offers a service that only requires a prime membership - I'm not sure how it differs though, other than selection. From the article: "The new Amazon Prime Now delivery service offers standard ($99/year) Prime members free two-hour delivery and $7.99 one-hour delivery on a wide variety of products, including some grocery items, although the selection is much more limited than it is on AmazonFresh."

pavornyoh 11y ago

>I will be trying out instacart in the future. I thought of Instacart when I read the article. With so many options currently on the market, I wonder what made Amazon decide to roll out such a huge membership fee? This is a dangerous gamble IHMO.. Recode.net is already reporting people in Philly, NY and Seattle are already ticked of with the hike. http://recode.net/2015/10/18/seattle-nyc-and-philly-customers-balk-at-299-prime-fresh-amazon-grocery-fee/ http://recode.net/2015/10/18/seattle-nyc-and-philly-customer...

wpietri 11y ago
The thing that bugs me about Instacart is that they have a mysterious set of markups. I was all set to use them for Trader Joe's when I found that out. I don't mind paying more when it's in the form of a shopping/delivery fee, but I have no time for vendors that I can't trust.
- hpvic03 11y ago
  Engineer from Instacart here. As of earlier this year, marked up stores and non-marked up store are now very clearly listed on the site.
  - wpietri 11y ago
    I just went and looked again, but apparently I have to register to see anything. So it's definitely not transparent enough to suit me. Once logged in, are the markups clear and documented? Or is it still mysterious? Regardless, I hope you can see how the secret markups left a bad taste in my mouth. The companies I give my business to are the ones I can trust.
    - gergles 11y ago
      No, the markups are still opaque and vary on an item-by-item basis. Here's an example (from $5.99 to $7.39 plus a delivery fee. Still a really poor deal:) http://i.imgur.com/VwWk44h.png http://i.imgur.com/VwWk44h.png (To be clear, this picture is from their own site, because the item in question has a price label. Most things don't let you see the store price.)
      - hpvic03 11y ago
        See my above reply to wpietri :)
    - hpvic03 11y ago
      How does having to register to see the storefront relate to the transparency of item prices? I didn't say the markups were available on a per-item basis, I said you could see which stores were marked up and which ones weren't. Just click on the store dropdown, and you'll see this: http://i.imgur.com/KElc00R.png http://i.imgur.com/KElc00R.png We'd rather not mark anything up at all, and if something is marked up, we'd prefer to tell you by how much, but we can't do this right now for structural reasons. If you're worried about unknown markups, just shop at any one of the stores that says "Prices are same as in-store," and you're safe. That being said, everyone at Instacart would agree with you -- secret markups suck, which is why we built this feature to tell you which stores are priced the same as in-store. The unknown markups don't exist because some guy in a smoky room twirling his mustache hatched a devious plot, it is just structural. The user interface should have reflected this reality earlier, and it didn't, but now it does. We really do want to be as transparent as possible with our prices. If you have any specific feedback I can take it directly to the consumer products team, or you can email feedback@instacart.com. They love feedback, positive or negative :)