I'm bradgessler's cofounder. We were promised support in an email. That statement about lack of support for paid customers was added after we paid them and expe

I'm bradgessler's cofounder. We were promised support in an email. That statement about lack of support for paid customers was added after we paid them and experienced the 3-5 day turnaround times. As I recall, the tickets were mostly us reporting defects.